Refund Policy

The below returns policy is applicable to all sales made directly via our website. For purchases made via a salon, clinic or David Jones, please contact them directly for assistance.

Faulty Product

In the event that you receive a product that is in some way defective, please contact our Customer Service team to arrange a replacement or refund within 60 days of purchase.

Change of Mind

If you change your mind about your purchase, you can return unopened goods to Ultraceuticals within 30 days of purchase for a full refund. Unfortunately, we cannot issue a change of mind refund for any goods that have been opened. Please note you will need to cover shipping charges on returned goods unless the item(s) are being returned as a result of an error on behalf of Ultraceuticals.

Online Promotions

If you have purchased via our online store and have purchased a promotional product, set or pack and wish to return these items, please follow the same process of returns as mentioned above in "Change of mind".

Guide to Returning Products

  1. All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely.
  2. Complete a returns form and enclose the form with returned items. Make sure all the items you want to return are listed on the form.
  3. Send your return parcel to:
    Building A, Unit 5
    Level 4, 436-484 Victoria Road
    Gladesville NSW 2111

  4. Once we receive your returned product(s), we will issue your replacement or credit immediately.